Service Culture Consulting
Standards, charters and governance that make good service repeatable rather than accidental.
What this involves
Training alone does not fix service. We work with leadership to write service standards and customer charters, design complaint-handling procedures, and put the measurement and governance in place to keep them alive.
Engagements typically run three to six months and end with your own people able to run the system without us.
What you get
- Service standards and customer charter development
- Complaint handling policy and escalation design
- Quality monitoring and scorecard design
- Handover so your team can run it independently
Other services
Open Enrolment Training
Scheduled public classes at our Kaduna campus and online, open to individuals and small teams.
Learn moreCorporate In-House Training
Programmes built around your standards, your systems and your customers, delivered at your premises.
Learn moreService Audit & Mystery Shopping
An independent, evidence-based picture of what your customers actually experience.
Learn more
Let's talk about your requirement
Tell us the outcome you need and we will tell you honestly whether this is the right service for it.
Contact Us