Service Audit & Mystery Shopping
An independent, evidence-based picture of what your customers actually experience.
What this involves
We measure your service the way your customers experience it — through mystery visits, recorded calls, email and social response tests, and structured observation of your frontline.
You receive a scored report against a documented standard, with the evidence attached, a ranked list of failure points and a practical remediation plan.
What you get
- Mystery visits, calls, email and social tests
- Scored against a documented standard
- Evidence-backed findings, not opinion
- Ranked remediation plan with owners and timelines
Other services
Open Enrolment Training
Scheduled public classes at our Kaduna campus and online, open to individuals and small teams.
Learn moreCorporate In-House Training
Programmes built around your standards, your systems and your customers, delivered at your premises.
Learn moreService Culture Consulting
Standards, charters and governance that make good service repeatable rather than accidental.
Learn more
Let's talk about your requirement
Tell us the outcome you need and we will tell you honestly whether this is the right service for it.
Contact Us