Our major courses
We offer a diverse range of expertly designed courses to equip you with the knowledge and skills needed to excel in the dynamic world of customer service.
Certified Customer Service Professional (CCSP)
Our flagship certification. A complete grounding in service standards, customer psychology, communication and service recovery, assessed by written examination and a practical service audit.
Customer Experience (CX) Management
For managers who own the end-to-end journey. Map the experience, find the friction, and build a measurement system that leadership will actually act on.
Front Desk & Reception Management
The front desk is the organisation's first impression. This programme covers reception protocol, visitor management, grooming, telephone handling and office administration.
Call & Contact Centre Operations
Practical training for agents, team leads and supervisors working across voice, email, chat and social channels — including the metrics that run a modern contact centre.
Complaint Handling & Service Recovery
A short, high-impact workshop on turning failure into loyalty — structured recovery, de-escalation, apology that works, and knowing when to escalate.
Telephone Etiquette & Professional Communication
Voice, language and written correspondence. How to open, control and close a call, and how to write email that is clear, courteous and correct.
Sales, Upselling & Customer Retention
Service and sales are the same conversation. Learn needs-based selling, ethical upselling and the retention practices that protect recurring revenue.
Digital & Social Media Customer Support
Customers now complain in public. This programme covers social response, live chat, WhatsApp Business, self-service content and online reputation management.
Customer Relationship Management (CRM) Systems
Hands-on CRM practice: data hygiene, pipeline and case management, segmentation and the reporting that turns a database into a decision tool.
Service Leadership & Team Supervision
For supervisors and managers: building a service culture, coaching performance, handling underperformance and leading teams through change.
Business Etiquette & Corporate Grooming
Professional presence for client-facing staff — grooming, protocol, hosting, dining and the everyday courtesies that signal competence.
Customer Care for Banking & Financial Services
Sector-specific service training for banks, microfinance institutions, fintechs and insurers — including CBN consumer protection expectations and dispute handling.
Train the way your week allows
Weekday
Monday to Thursday, mornings or afternoons, at our Kaduna campus. The fastest route through a programme for participants who are between roles or study full time.
Weekend
Saturday sessions designed for people already in work. Same content, same assessment, delivered over a longer calendar.
Live-online
Facilitated live sessions for participants outside Kaduna, with the same role-play and feedback in breakout rooms. Not a recorded course.
Not sure which course fits?
Tell us the role you are in or aiming for and we will recommend the right programme and stream.
Speak to admissions