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Certification & Professional Development

Formal assessment, certification and continuing development for service professionals.

What this involves

Every KCSS programme is assessed — written examination, practical demonstration or a live service audit, depending on the course. Successful participants receive a dated, verifiable KCSS certificate.

Alumni can maintain their standing through our continuing professional development series: short refreshers, sector clinics and an annual service conference.

What you get

Written, practical and audit-based assessment
Verifiable dated certificates
CPD refreshers and sector clinics
Annual service practitioners' conference

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Also from KCSS

Other services

All services

Open Enrolment Training

Scheduled public classes at our Kaduna campus and online, open to individuals and small teams.

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Corporate In-House Training

Programmes built around your standards, your systems and your customers, delivered at your premises.

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Service Audit & Mystery Shopping

An independent, evidence-based picture of what your customers actually experience.

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Let's talk about your requirement

Tell us the outcome you need and we will tell you honestly whether this is the right service for it.