What you will study
- Corporate grooming and dress standards
- Introductions, protocol and seniority
- Hosting visitors, meetings and official guests
- Business dining and event etiquette
- Digital etiquette and professional online presence
What you will be able to do
- Represent your organisation confidently in any setting
- Host clients and official visitors to protocol
- Project a consistent, credible professional image
Assessment & certification
Participants are assessed against the programme standard rather than on attendance. Successful candidates receive a dated, verifiable KCSS certificate, and are eligible for our continuing professional development clinics and the annual service practitioners’ conference.
Who this is for
This programme is pitched at all levels level. It suits people working in or moving into customer-facing roles across banking, telecoms, hospitality, health, retail, education and the public sector. It is also available as a closed in-house programme for organisations training eight or more people.
Programme details
- Duration2 weeks
- DeliveryWeekend or in-house
- LevelAll levels
- AwardKCSS certificate on successful assessment
- LocationDabino House, 1A Yakubu Gowon Way, Kaduna, or live-online
Fees and the next available start date are confirmed on enquiry. Call 0806 974 9874 or send us a message.
Related courses
Front Desk & Reception Management
The front desk is the organisation's first impression. This programme covers reception protocol, visitor management, grooming, telephone handling and office administration.
View course
Call & Contact Centre Operations
Practical training for agents, team leads and supervisors working across voice, email, chat and social channels — including the metrics that run a modern contact centre.
View course
Complaint Handling & Service Recovery
A short, high-impact workshop on turning failure into loyalty — structured recovery, de-escalation, apology that works, and knowing when to escalate.
View course
Ready to enrol in Business Etiquette & Corporate Grooming?
Speak to our admissions team about the next start date, fees and the stream that fits your week.
Speak to admissions