What you will study
- The regulated service environment and consumer protection
- CBN complaint handling requirements and timelines
- Handling transaction disputes and failed transfers
- Fraud awareness and customer education
- Selling financial products responsibly
- Confidentiality, KYC and data protection duties
What you will be able to do
- Handle regulated complaints within required timelines
- Resolve transaction disputes accurately and calmly
- Educate customers on fraud without alarming them
Assessment & certification
Participants are assessed against the programme standard rather than on attendance. Successful candidates receive a dated, verifiable KCSS certificate, and are eligible for our continuing professional development clinics and the annual service practitioners’ conference.
Who this is for
This programme is pitched at intermediate level. It suits people working in or moving into customer-facing roles across banking, telecoms, hospitality, health, retail, education and the public sector. It is also available as a closed in-house programme for organisations training eight or more people.
Programme details
- Duration4 weeks
- DeliveryWeekday or in-house
- LevelIntermediate
- AwardKCSS certificate on successful assessment
- LocationDabino House, 1A Yakubu Gowon Way, Kaduna, or live-online
Fees and the next available start date are confirmed on enquiry. Call 0806 974 9874 or send us a message.
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Ready to enrol in Customer Care for Banking & Financial Services?
Speak to our admissions team about the next start date, fees and the stream that fits your week.
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